Privacy policy.

Information you provide

Depending on the form or service, we collect your name, email address, phone number, pickup and delivery locations, moving dates, inventory, storage needs and the messages you send us. Partnership enquiries can include brokerage details, service areas, social profiles, audience information and collaboration proposals.

Recruitment applications include contact details, experience, availability and any documents you choose to upload. Résumés and driver’s licences are optional at the application stage. Please provide only information relevant to your enquiry and do not submit another person’s information without their permission.

How information is used

Information is used to respond to enquiries, prepare quotes, plan and provide services, coordinate crews and transport, maintain service records, assess applications and discuss partnerships. Our website forms connect to our business systems, including Kratos OS, to support follow-up and operational coordination.

Kratos OS uses AI-supported tools within our operating workflow. Fleet tracking and crew management information support dispatch and move coordination. Contact us if you have questions about how your information is used in a particular service or application.

Website activity, cookies and advertising

Our website uses cookies and similar technologies for functionality, spam prevention, security, analytics and advertising measurement. Technical information can include your IP address, browser and device details, pages visited, referring pages and campaign identifiers.

The site uses Google advertising and tag-management tools, Meta advertising tools and Google Maps/Places features. These providers may collect information through their technologies under their own privacy policies. Campaign information submitted with a form helps us understand how an enquiry reached us.

You can manage cookies in your browser and advertising preferences through the relevant provider. Blocking technologies may affect forms, address suggestions or other features. See Google’s privacy policy and Meta’s privacy policy.

Service providers and other disclosures

Information may be processed by providers supporting website hosting, form delivery, email, business software, security, advertising measurement and payment processing where relevant. Details needed to arrange a move may also be shared with the crew, storage provider or transport partner involved.

Providers and moving partners may operate outside your province or country, including in the United States or a destination country. Information processed there may be subject to local laws. Information may also be disclosed where required by law or necessary to address fraud, safety concerns or legal claims.

Retention and protection

Retention depends on the purpose of the information, the service relationship and applicable record-keeping or legal requirements. For example, a quote enquiry, a completed move and a recruitment application may have different retention needs. You can contact us to ask about the information held for your situation or request its deletion, subject to applicable obligations.

Our information-handling practices include access controls and technical safeguards. No online transmission or storage method can be guaranteed completely secure. Avoid including unnecessary sensitive information in free-text fields.

Your choices and requests

You may ask to access or correct personal information, withdraw consent where applicable, or request deletion. Some information may need to be retained for a service, legal obligation or dispute. We may need to verify your identity before responding to a request.

Submitting a service enquiry is not a request to receive unrelated marketing. If you receive marketing messages, use the unsubscribe option provided or contact us. Service-related messages may still be needed to respond to your enquiry or manage a booking.

Contact us about privacy

For a privacy request or concern, contact Kratos Moving Inc. at sales@kratosmoving.com, with “Privacy request” in the subject, or call 1-800-321-3222.

If a concern remains unresolved, you may contact the privacy regulator that applies to your situation. Information about Canadian privacy rights is available from the Office of the Privacy Commissioner of Canada.

Changes to this policy

We may update this policy as our services or practices change. The effective date above identifies the current version.