Frequently Asked
Questions
- Home
- FAQ's
Frequently Asked
Questions
- Home
- FAQ's
Canada's 5-Star Movers. Done As Promised
Answers to your Most Common Questions
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What types of moving services does Kratos Moving offer?
Kratos Moving offers a full range of services, including local residential moves, long-distance and cross-province relocations, commercial and office moves, professional packing and unpacking, and specialty handling for fragile or high-value items.
How far in advance should I book my residential move with Kratos Moving?
We recommend booking your residential move at least 2 to 4 weeks in advance, especially during peak season and at month-end when demand is highest. For last-minute moves, contact us and we’ll do our best to accommodate you.
What is included in your moving service?
Every move includes professional movers, a fully equipped truck, furniture protection with blankets, shrink wrap and padding, basic disassembly and reassembly, and all travel, labor and fuel within your flat-rate quote.
Do you offer packing materials and supplies?
Yes. We provide a complete range of packing materials and supplies — boxes, tape, bubble wrap, packing paper and specialty containers — and can deliver them ahead of your move or handle the full packing for you.
Can Kratos Moving handle special items, such as pianos or artwork?
Absolutely. Our team is trained and equipped to safely move special items such as pianos, artwork, antiques and other fragile or high-value belongings using custom padding and secure handling techniques.
Can I change my moving date after I have booked the service?
Yes. We understand plans change. You can adjust your moving date by contacting our team as early as possible, and we’ll reschedule based on availability with as little stress to you as possible.
Is Kratos Moving licensed and insured?
Yes. We understand plans change. You can adjust your moving date by contacting our team as early as possible, and we’ll reschedule based on availability with as little stress to you as possible.
How do you calculate the cost of a move?
Yes. We understand plans change. You can adjust your moving date by contacting our team as early as possible, and we’ll reschedule based on availability with as little stress to you as possible.
What happens if my belongings are damaged during the move?
Yes. We understand plans change. You can adjust your moving date by contacting our team as early as possible, and we’ll reschedule based on availability with as little stress to you as possible.
What should I do to prepare for the moving day?
Yes. We understand plans change. You can adjust your moving date by contacting our team as early as possible, and we’ll reschedule based on availability with as little stress to you as possible.
