Top Yelp Award
Top Choice Award
Best of Homestars Award
Consumer Choice Award
Best Business Excellence Award
Top Moving Companies Award
CBRB Best Businesses Canada 2021
At Kratos Moving, we depend on our dispatchers to keep every operation organized, efficient, and on schedule.
With every assignment you coordinate, you connect our clients, movers, and trucks into one seamless system. You are the link that ensures the promises we make on the phone turn into smooth, successful moves on the ground.
Through your precision, problem-solving, and commitment, you guarantee that crews are prepared, clients are updated, and no detail is overlooked. Dispatching isn’t just about scheduling—it’s about orchestrating trust, reliability, and excellence at every step.
As a Kratos Dispatcher, your role is vital. You’re responsible for matching the right movers with the right jobs, ensuring timelines are respected, and communicating clearly with both clients and crews. By staying organized and proactive, you give everyone confidence that Kratos Moving delivers exactly what we promise.
The videos below are essential for your training as a Kratos Dispatcher. Each video demonstrates the proper techniques for scheduling movers and trucks, confirming details with clients and crews, and keeping operations running smoothly. By watching these videos, you’ll gain the skills needed to coordinate jobs with accuracy, maintain clear communication, and ensure every move stays on track. This training will sharpen your organizational skills, strengthen your decision-making, and help you uphold the reliability that sets Kratos Moving apart. Review each video carefully to build confidence, master the dispatch process, and represent the Kratos standard in every assignment.
At Kratos Moving, we’ve implemented a comprehensive scoring system to track the performance of our Dispatchers, ensuring smooth operations and the highest level of service for our clients. This system evaluates several key areas: attendance, scheduling accuracy, communication with movers and clients, problem-solving ability, efficiency in job assignments, attitude and professionalism, and overall loyalty to the company. Based on their total score, Dispatchers are ranked in tiers from S tier to F tier, with higher ranks unlocking greater benefits.
Dispatchers in the S tier represent the elite—those with perfect attendance, precise scheduling, strong communication, and consistent accuracy in their work. These Dispatchers enjoy the highest pay rates and receive priority in managing the most critical or high-value jobs. A tier Dispatchers still perform at a very high level, showing strong consistency and earning competitive pay with assignment priority. B tier Dispatchers are dependable and effective but may need fine-tuning in certain areas to move up. Those in the C and D tiers have clear opportunities for growth, supported by feedback and additional training, while F tier Dispatchers are guided with development plans to help them improve.
By striving for the top tiers, Kratos Dispatchers can unlock significant rewards such as higher wages, priority access to high-value assignments, and recognition within the Kratos team. This ranking system not only motivates our Dispatchers to grow but also ensures we provide clients with the seamless operations and outstanding service that make Kratos Moving the best in the business.
