Top Yelp Award
Top Choice Award
Best of Homestars Award
Consumer Choice Award
Best Business Excellence Award
Top Moving Companies Award
CBRB Best Businesses Canada 2021
At Kratos Moving, we rely on you to make each interaction with our clients smooth, professional, and reassuring.
With every call you take, you represent our brand and set the tone for the client’s entire moving experience. Whether they’re moving across town or across the globe, you’re the first point of contact that builds trust and confidence in Kratos Moving.
With your communication skills, attention to detail, and commitment, you ensure that every client feels heard, valued, and supported. You are not just gathering information—you are building relationships that fuel our reputation as the best in the business. We invest in top talent—like you—because you are the voice of Kratos Moving.
As a Cicero Sales Agent, your role is vital. You’re responsible for listening carefully, asking the right questions, and capturing the details that allow our team to deliver a seamless moving experience. By guiding clients with professionalism and empathy, you give them peace of mind, knowing their move is in capable hands. Together, we exceed expectations and make every client’s journey with Kratos the start of a confident new beginning.
The videos below are essential for your training as a Cicero Sales Agent with Kratos Moving. Each video demonstrates the proper techniques for handling client calls, gathering move details, and guiding conversations with professionalism. By watching these videos, you’ll gain the skills needed to build trust, capture accurate information, and create a smooth handoff to the rest of the team. This training will sharpen your communication techniques and help you deliver the exceptional service that sets Kratos Moving apart. Review each video thoroughly to strengthen your confidence, refine your approach, and represent the Kratos standard with every client interaction.
At Kratos Moving, we’ve implemented a comprehensive scoring system to track the performance of our Cicero Sales Agents, ensuring the highest level of service for our clients. This system evaluates several key areas: attendance, call quality, accuracy of client information, attitude and professionalism, number of successful bookings, and overall loyalty to the company. Based on their total score, agents are ranked in tiers from S tier to F tier, with higher ranks unlocking greater benefits.
Agents in the S tier represent the elite—those with perfect attendance, strong booking numbers, exceptional client interactions, and consistent accuracy in their work. These agents enjoy the highest pay rates and receive priority on the most valuable leads. A tier agents still perform at a high level, showing strong consistency and earning competitive pay with lead assignment priority. B tier agents are dependable and effective but may need fine-tuning in certain areas to move up. Those in the C and D tiers have clear opportunities for growth, supported by feedback and additional training, while F tier agents are guided with development plans to help them improve.
By striving for the top tiers, Cicero Sales Agents can unlock significant rewards such as higher wages, first choice on high-value leads, and recognition within the Kratos team. This ranking system not only motivates our agents to grow but also ensures we provide clients with the outstanding service that makes Kratos Moving the best in the business.
